Target’s latest Halloween costume controversy shows how fragile trust becomes once it has already been damaged. Rebuilding it requires more than an apology—it takes stronger systems, diverse perspectives, psychological safety, and consistent action over time.
Leadership often comes with an expectation that you should know what you’re doing. You’ve earned the title. You’ve built experience. People look to you for direction. And if you’ve been leading for a while, you may have a track record that reinforces your confidence in how you show up. Then someone gives you feedback. Maybe…
Yesterday, I had the privilege of facilitating an Executive Briefing with leaders from across industries. As we talked about the transition into people leadership, one thing became abundantly clear: the challenge isn’t limited to first-time managers. One of the questions I asked participants was simple: What do you wish someone had prepared you for before…